Warranty & Guarantee
At rideinpocket, we care about the quality, condition, and completeness of the eyeshadow products offered through our online store.
This Warranty and Guarantee Policy explains the support that may be available if a product arrives damaged, defective, incorrect, incomplete, or materially different from what was ordered.
rideinpocket currently offers eyeshadow palettes across three primary collections:
- Matte Eyeshadow
- Shimmer Eyeshadow
- Glitter Eyeshadow
This policy should be read together with our Return and Refund Policy, Shipping Policy, Privacy Policy, and Terms and Conditions.
Our Quality Commitment
We make reasonable efforts to ensure that products sold through rideinpocket are accurately described, appropriately packaged, and supplied in suitable condition.
Our product range includes eyeshadow palettes featuring matte, shimmer, and glitter finishes, with individual products varying in shades, textures, ingredients, finishes, net weights, packaging, and intended application areas.
Because cosmetic products may contain different pigments, textures, finishes, decorative elements, packaging materials, or other individual characteristics, minor manufacturing or presentation variations may occasionally occur.
These may include slight differences in:
- Colour tone
- Shade appearance
- Surface finish
- Texture
- Shimmer or glitter appearance
- Product placement within the palette
- Packaging presentation
- Minor manufacturing marks
Minor variations that do not materially affect the condition or normal intended use of the product do not necessarily indicate a defect.
Product characteristics vary by item. Please review the applicable product page and product labeling for individual specifications and product information.
Damaged, Defective, Incorrect or Incomplete Products
If your order arrives with an issue such as:
- Damage during delivery
- Broken, cracked, or visibly damaged eyeshadow pans
- Loose or displaced product pans
- Missing shades or included components
- Damaged mirror, where applicable
- Incorrect product or shade selection supplied
- Incorrect quantity
- Packaging damage that has materially affected the product
- A product materially different from what was ordered
please contact our Customer Support Team as soon as reasonably possible after delivery.
To help us review your request, please provide:
- Order number
- Email address used during checkout
- Product name
- A brief description of the issue
- Clear photos or videos of the affected product
- Photos showing damaged or missing items, where applicable
- Photos of the product packaging
- Photos of the outer shipping package, where relevant
- A photo of the shipping label, where applicable
Please keep the affected product, included items, accessories, and packaging until our team has completed the review.
Available Resolutions
Once your request has been reviewed and the issue has been confirmed, rideinpocket may provide an appropriate resolution depending on the circumstances.
Available resolutions may include:
- Replacement of the affected product
- Reshipment of an incorrect or missing item
- Replacement of an included component, where applicable and available
- Refund to the original payment method
- Partial refund where appropriate
- Another reasonable remedy required by applicable law
The appropriate resolution may depend on:
- Nature of the issue
- Product condition
- Availability of replacement products
- Order circumstances
- Applicable consumer protection requirements
Matte Eyeshadow
Our Matte Eyeshadow collection includes eyeshadow palettes featuring non-shimmer finishes in different shade combinations.
Depending on the individual product, quality-related concerns may include:
- Broken or cracked eyeshadow pans
- Loose or displaced product pans
- Missing shades
- Incorrect palette or shade combination supplied
- Significant product damage present on delivery
- Damaged packaging that materially affects the product
- A product materially different from the applicable description
Minor differences in shade appearance caused by lighting, screen settings, photography, or normal manufacturing variation do not necessarily indicate a defect.
Before using a product, customers should review the applicable ingredient information, labeling, application instructions, and warnings.
Shimmer Eyeshadow
Our Shimmer Eyeshadow collection includes palettes featuring luminous or light-reflecting finishes.
Depending on the individual product, quality-related concerns may include:
- Broken or damaged pans
- Missing shades
- Loose product pans
- Incorrect product or shade combination supplied
- Significant damage to the palette or included mirror
- A product materially different from the applicable description
The appearance of shimmer may vary depending on lighting conditions, viewing angle, application method, and display settings.
Such visual differences do not necessarily indicate a defect where the product is otherwise consistent with its description.
Glitter Eyeshadow
Our Glitter Eyeshadow collection includes products featuring decorative sparkling finishes.
Depending on the individual product, quality-related concerns may include:
- Broken or damaged product pans
- Missing shades
- Loose or displaced product
- Incorrect glitter product supplied
- Significant packaging damage affecting the product
- A product materially different from the applicable description
Glitter and specialty shades may differ in texture, particle appearance, reflectivity, and intended application area.
Customers should review the individual product labeling and instructions before use.
Products should only be applied to areas permitted by their product-specific labeling and instructions.
Missing Items or Components
Some products sold by rideinpocket may include multiple items or components.
These may include:
- Multiple eyeshadow shades within a palette
- Applicators or brushes, where included
- Mirrors, where included
- Protective inserts
- Inner trays or palette components
- Product sleeves or outer packaging
- Instruction or product-information materials
- Other accessories specifically listed with the product
If a product arrives with a missing item or component, please contact us and provide:
- Order number
- Product name
- Description of the missing item or component
- Photos of the received product and included contents, when helpful
Where possible, we will review whether the issue can be resolved without requiring the entire product to be returned.
What Is Not Generally Covered
Subject to applicable law, this Warranty and Guarantee Policy does not generally cover:
- Minor cosmetic or manufacturing variations that do not materially affect normal intended use
- Normal wear resulting from regular use
- Damage caused after delivery through misuse or improper handling
- Damage caused by dropping, crushing, excessive pressure, or impact after delivery
- Damage caused by failing to follow applicable instructions
- Missing accessories or packaging lost after delivery
- Products that have been materially altered or modified
- Damage resulting from unsuitable storage
- Damage caused by exposure to excessive heat, moisture, or other unsuitable conditions
- Products purchased from unauthorized third-party sellers
- Personal preference regarding shade, finish, texture, sparkle level, or appearance where the product is otherwise as described
- Minor differences between on-screen colour and physical product colour
- Results arising from use outside the product's stated intended application area
This section does not affect rights customers may have where a product arrives damaged, defective, incorrect, incomplete, misrepresented, or otherwise protected under applicable law.
Product Use and Care
Products purchased from rideinpocket should be used according to the information and instructions supplied with the individual product.
Before use, customers should review:
- Product labeling
- Ingredient information
- Intended application area
- Application instructions
- Storage information
- Product-specific warnings
- Any included instructions or notices
Eyeshadow products should be stored and handled according to the applicable product information.
Avoid using a product if it appears damaged, contaminated, or materially different from its normal condition.
Glitter and specialty shades should only be used in areas permitted by the relevant product labeling.
Discontinue use if irritation or discomfort occurs.
Product Appearance and Individual Use
Product photographs are intended to represent the general appearance of the applicable item.
Minor differences may occur because of factors such as:
- Display settings
- Lighting conditions
- Photography
- Manufacturing variations
- Pigment or texture variations
- Shimmer or glitter reflectivity
- Packaging updates
- Product updates
Colours, textures, shimmer intensity, glitter appearance, and other visual characteristics may appear somewhat different depending on lighting conditions, display settings, skin tone, and application method.
rideinpocket does not guarantee that every product will appear identical under all lighting conditions or on every screen where reasonable visual or manufacturing variations are present.
How to Submit a Warranty Request
1. Contact Us
Customer Support Email:
service@rideinpocket.com
2. Include Your Order Information
Please provide:
- Order number
- Email address used during checkout
- Product name
3. Describe the Issue
Explain the problem clearly and include supporting photos or videos where applicable.
Where an eyeshadow palette contains multiple shades or components, please identify the affected or missing item when possible.
4. Wait for Review
Our Customer Support Team will review the information provided and contact you regarding the appropriate next steps.
Please do not return any product before receiving return instructions from our Customer Support Team.
Return Shipping
If rideinpocket confirms that a product was damaged, defective, incomplete, or incorrectly supplied due to an order or fulfilment issue, we will provide the appropriate resolution and any necessary return instructions.
For other return requests, eligibility and return-shipping responsibilities are handled according to our Return and Refund Policy.
Please do not send products to our registered company address unless our Customer Support Team specifically instructs you to do so.
Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
Processing and posting times may vary depending on:
- Payment method
- Payment provider
- Bank
- Card issuer
- Financial institution
Please review our Return and Refund Policy for additional information regarding refund eligibility and processing.
No Unauthorized Warranties
Except as expressly stated on rideinpocket.com or required by applicable law, rideinpocket does not provide additional guarantees regarding:
- Exact colour appearance under every lighting condition
- Exact colour matching on every screen or device
- Exact shimmer or glitter appearance under every viewing angle
- Exact matching of textures or decorative characteristics
- Suitability for every individual preference
- A particular cosmetic appearance or makeup result
- Compatibility with products or accessories not specified for the item
- Performance outside the product's stated intended use
- Results arising from improper storage, handling, or application
Nothing in this policy is intended to exclude or limit consumer rights or remedies that cannot legally be excluded or limited.
Consumer Rights
This Warranty and Guarantee Policy is provided in addition to any rights you may have under applicable consumer protection laws.
Where applicable law provides additional rights relating to defective, damaged, incorrect, incomplete, misrepresented, or non-conforming goods, those rights will continue to apply.
Company Information
Brand:
rideinpocket
Website:
rideinpocket.com
Legal Entity:
Shaanxi Aibanyijia Network Technology Co., Ltd.
Registered Address:
Room 11202, Building 7, Block B, Zhonghuan Building, East Side of Weiyang Road, Zone A2, Xi'an Economic and Technological Development Zone, Xi'an, Shaanxi Province, China
Unified Social Credit Code:
91610132MAEE46UB4R
Customer Support Email:
service@rideinpocket.com
rideinpocket.com is operated by Shaanxi Aibanyijia Network Technology Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
Contact Us
For questions regarding product quality, damaged or defective products, missing items, incorrect or incomplete orders, replacements, refunds, or this Warranty and Guarantee Policy, please contact:
rideinpocket Customer Care
Customer Support Email:
service@rideinpocket.com
When contacting us about an existing order, please include your order number, product name, and the email address used during checkout.
We aim to review customer enquiries and provide appropriate assistance within a reasonable business timeframe.